Customer service reps are the first contact your customer will encounter. How they treat your customers on the phone is a reflection of you and your company. What do you look like to your customers?
Are your dispatchers effectively and efficiently dispatching the right technician to the right job? Are they dispatching for profit or just filling slots? Dispatching properly will determine how successful you will be and affect your customer satisfaction ratings.
Your Service Manager can train your staff how to satisfy your customers from the phone call to the service call and keep them coming back!