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Staff Training

Customer service reps are the first contact your customer will encounter.  How they treat your customers on the phone is a reflection of you and your company.  What do you look like to your customers?

Are your dispatchers effectively and efficiently dispatching the right technician to the right job?  Are they dispatching for profit or just filling slots?  Dispatching properly will determine how successful you will be and affect your customer satisfaction ratings.

Your Service Manager can train your staff how to satisfy your customers from the phone call to the service call and keep them coming back!


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For a more detailed presentation of Your Service Manager, schedule an appointment today, and let us show you how we can help your company prosper!

See What
People Are Saying

“We have been in business since 1954, but it's never too late to "tune up" your business.  I knew for years we needed a tune up, but I just didn't have the time or know where to start. Then I was introduced to Dan at Your Service Manager.  He customized a plan for our needs,…”

- Tom Strohm, George Strohm Inc., Lebanon, PA

“Dan and Brian from Your Service Manager and their team are absolutely amazing.  We started working with them just for help with our phones and soon found that they had much more to offer.  Dan really took the time to understand our business and provide valuable advice, structure, and training that has helped position our business…”

- Karis Rouse, One Mechanical New Innovations, LLC, Cheltenham, PA

“It's only been a few months now, but even in that short period of time a few decisions have been made that have made a difference for us. Meeting with Dan every Monday at our office is always refreshing and gives us confidence about reaching our goals for the year. Dan has credibility and experience…”

- Nick Buric, Buric Heating & Air Conditioning, Laurel, MD